FAQ

Tree Frog is an organic social media growth service managed by real people. We’re a team comprised of social media marketing gurus who have delivered millions of engagements for hundreds of clients. Purely results-driven in our efforts, you can expect success when working with Tree Frog.

Once you securely login on our website, you’ll fill out an info sheet that gives us accounts similar to yours as well as hashtags to target. We’ll target all the people that follow those accounts, because odds are, anyone who follows similar accounts to yours will follow you! We will interact with those targeted users so that they interact with you (follow, like, comment, you choose) and grow your Instagram account effectively and organically.

When we say that Tree Frog is a service made by real people for real people, we mean that our users are truly our first priority. There's no catch, no deceit, no fake results. With so many fake social media growth services out there failing to deliver, somebody had to step up to the plate. Tree Frog is here to fill that spot. If you still aren't sure whether or not to trust us, feel free to contact our team directly and we'll give you all the reason you need to choose Tree Frog!

Tree Frog solely grows your Instagram via our organic means. For social media management services, contact us via message.

We know customer service is typically a pain with so many companies. We're looking to try and make it a little less stressful when it comes to working with Tree Frog!

Please allow 48-72 hours for our Tree Frog team to get your account set up for service. We're not just a start-and-stop automation bot like our competitors. A real human is taking their time to ensure your promotion is properly set up!

We make our best effort to respond within 1 business day back to every email, call, & message. We're human though, we get busy & make mistakes! Our operating hours physically in-office are Monday-Friday from 9:00am - 5:00pm. If you haven't heard back within a reasonable time, please follow up with us to make sure we received your inquiry. Thanks for understanding!

When our team attempts to access your account, you will receive a login from a different location in the United States. When you get this prompt on Instagram, please be aware that this was our team attempting to log into your account. Please press “yes, this was me!” After doing so, please check your email for the 6-digit code that Instagram will send you. Once you receive that code, please direct message it to @treefrogsocial on Instagram so we can get your account up and running! Please note: it is ultimately the subscribers responsibility to properly provide Tree Frog with this 6-digit code so we can get your account running on time.

Here's a good rule of thumb when it comes to social media: If a service promises "guaranteed" followers or 'likes', 99% of the time, they're delivering you FAKE results. Don't fall for it. There is absolutely no way to guarantee a set number when it comes to organic growth. Tree Frog believes in real results, and therefore, we will never guarantee any set number to be delivered.

Absolutely NOT!!! We HATE fake followers. We will NEVER purchase or send fake followers to your account or anyone else's. Period.

Refunds will not be granted to any user with an active account. Refunds are ultimately at the discretion of Tree Frog Social LLC.

Please navigate to your user dashboard to cancel your subscription with Tree Frog!

Tree Frog Social LLC. uses Stripe for payment processing. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification in the payments industry.

We do not accept PayPal.

Should your social profile get banned, contact support@treefrogsocial.com immediately. In our initial introduction email to all subscribers, we ask that you please be aware that you should not be using any other social media growth services when using Tree Frog. Other services can be detrimental to your social media success, and we don't want to see them ruin this opportunity for you! If you choose not to listen, a ban is very possible. Thankfully, you're only inhibited temporarily. Contact us, wait out the ban, and we'll get you back up and running soon as we're able too.

Of course! We don't want to clog your feed with a bunch of random pictures from people who aren't your real friends. Anyone we follow on your behalf, we unfollow within a few days.

Please note: not all users check their Instagram as often as we do. Some users respond up to several weeks/months after we've interacted. If you are still seeing results, they are residual and will stop in time.

Don’t worry, this has happened for a few users, but there is nothing to be concerned with. Instagram is doing this to target fake “like” apps, which Tree Frog isn’t associated with. Please make sure we have your latest password updated securely here: Password Change.